Terms of Sale

1. General

These Terms of Sale govern all purchases made through Cuddlie. By placing an order on our website, you agree to be bound by these Terms of Sale.

2. Products

We strive to ensure that all product descriptions, images, and information displayed on our website are accurate. However, slight variations in color, size, or appearance may occur due to manufacturing processes or screen settings.

3. Pricing

All prices are displayed in the applicable currency and include taxes where required by law.

Shipping fees, if applicable, will be calculated and displayed during checkout.

We reserve the right to modify our prices at any time. The price charged will always be the one displayed at the time your order is placed.

4. Orders

Once your order has been placed, you will receive an order confirmation by email.

We reserve the right to refuse or cancel any order in cases of suspected fraud, payment issues, or other legitimate reasons.

5. Payment

Payments are processed securely using the payment methods available at checkout.

Orders will only be processed after payment has been successfully authorized.

6. Shipping

Orders are typically processed within 1–3 business days.

Estimated delivery times range from 6–12 business days, depending on the destination.

Delivery times are estimates only and may be affected by customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

7. Returns and Right of Withdrawal

Customers may request a return within 14 days of receiving their order, in accordance with applicable consumer protection laws.

Returned products must be unused, in their original packaging, and in resalable condition.

Unless otherwise required by law or in the case of a defective or incorrect item, return shipping costs are the responsibility of the customer.

8. Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide your order number along with clear photographs of the product and packaging.

After review, we will offer an appropriate solution, such as a replacement or refund.

9. Refunds

Refunds will be processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method within a reasonable timeframe.

10. Limitation of Liability

We are not liable for any damages resulting from improper use of our products or from circumstances beyond our reasonable control, including force majeure events.

11. Privacy

Personal information is collected and processed in accordance with our Privacy Policy.

12. Governing Law

These Terms of Sale are governed by the laws of the country in which the business is established.

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts.