Shipping Policy

Thank you for shopping with us!

We are committed to processing and delivering your order as quickly as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

• France: 6–12 business days

• Europe: 6–12 business days

• International: 7–15 business days

Please note that these delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your shipment.

Shipping Fees

Shipping costs are calculated at checkout.

We may occasionally offer free shipping promotions or free shipping above a certain order value.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply for reshipment.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, unexpected delays may occur due to circumstances beyond our control.

We appreciate your patience and understanding.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible with your order number and, if applicable, photos of the package and product.

We will work with you to find the most appropriate solution.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: cuddlie@outlook.fr